Frequently Asked Questions
Everything you need to know about our high-performance tech accessories.
What makes Mous cases so protective?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets. These act as tiny springs, significantly dampening the impact of drops and falls to keep your device safe.
Are your cases compatible with MagSafe®?
Yes, many of our cases are designed with integrated magnetic arrays that are fully compatible with MagSafe® chargers and accessories, ensuring a seamless connection and fast wireless charging.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location but generally range from 7-14 business days. Tracking information is provided for all orders.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. If you are not completely satisfied with your purchase, you can initiate a return through our online portal for a refund or exchange.
Do your products come with a warranty?
We stand by the quality of our gear. Most of our cases and accessories come with a Limited Lifetime Warranty against manufacturing defects and material failures under normal use.
Will your screen protectors work with your cases?
Absolutely. Our screen protectors are specifically engineered to be 'case-friendly,' meaning they stop just short of the edge to ensure they don't lift when used in conjunction with any Mous protective case.